Casual Creations by Superior Furniture - Freight
Policy
All Common Carrier (LTL) shipments from Casual Creations locations
will be “prepay and add” transactions due upon invoice unless
otherwise specified.
Common Carrier (LTL) deliveries are “curbside” delivery only,
meaning that the carrier delivers your items to the curb. You will
be responsible for moving your furniture into your home or
business. If you are a commercial delivery with dock access to
accommodate the trailer, the delivery will be made to the dock. If
you require “inside delivery”, you can request this service at the
time of placing your order for additional fees (Ground Floor Only).
The trucker may refuse inside delivery if it is not accessible and
will place your furniture in your garage or an accessible
room.
If you require lift gate service, you can request this service at
the time of placing your order for additional fees. Someone must be
available at the time of delivery. Customers will be charged for a
return delivery fee if no one is available at the time of delivery.
If you require prior notification of the delivery, you can request
this service at the time of placing your order for additional fees.
If the Delivery Company is unable to reach you to arrange for
delivery; you may be liable for storage fees until you can
respond.
Failure to return the call from the freight company will result in
expensive delays, for which we will not be responsible.
“Truckload” deliveries not only require someone must be available
at the time of delivery, but someone to unload the
trailer.
Refusal
of damaged Shipments – You
will be liable for the cost of the merchandise plus all shipping
charges from and to Casual Creations even if you refuse the
shipment and do not sign for the delivery. You will be responsible
for all shipping charges both ways.
Refusal of any other Shipments – You
will be subject to a 20% re-stocking fee in addition to the cost of
the merchandise plus all shipping charges from and to Casual
Creations even if you refuse the shipment and do not sign for the
delivery. You will be responsible for all shipping charges both
ways.
IF
YOU DETERMINE THAT YOU HAVE RECEIVED A SHIPMENT WITH FREIGHT
DAMAGE, SEE THE FREIGHT DAMAGE SECTION OF THIS
POLICY.
Freight
Damage - Orders
are shipped Freight on Board (F.O.B) from our warehouse in
Sarasota, FL. All prepaid shipments are the responsibility of
Casual Creation from the moment it leaves our dock, but you as
recipient have a responsibility to identify damage, note said
damage on freight bill when receiving and notify Casual Creations
of the damage.
DO NOT REFUSE THE SHIPMENT!!!
The following are the steps required
for damage recovery to be successful.
1. Whenever signing for freight, always write
“SUBJECT TO INSPECTION”. You are
then covered, even if damages are later (within 7 days) found
inside the boxes.
2. Whenever possible, inspect the freight before you sign.
3. Note on the freight bill any obvious damage at the time of
delivery (i.e. box corners crushed, tears, rips, slices, marks
etc.), be specific.
4. If you suspect internal damage, open immediately.
5. Even if no damage is suspected, open the carton(s) within 24
hours and make a thorough inspection.
6. After noting the freight damage on the bill of lading, you must
call Casual Creations customer service to notify us of a damaged
shipment. We will ask you to fax us a copy of the bill of lading
that notes the freight damage.
7. Hold all damaged goods and their packaging materials for
inspection by the carrier.
Collect
or Third Party Shipments – If you
request an LTL carrier of your choice, the shipment will be made
with the stipulation that the billing will be either collect or
third party. The dealer must provide a proper bill of lading and
contact information for carriers with whom we have no current
relationship.
All collect or third party shipment damages are the full
responsibility of the billed party.